Pay Range: Targeted salary: $20.20 - $21.00 per hour, based on experience

Benefits Eligible: Yes

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel: Not required

Position Introduction:

The mission of the University of Oklahoma is to provide the best possible education experience for our students through excellence in teaching, research and creative activity, and service to the state and society. To forward this mission to provide the best possible education experience, the Office of Student Conduct is looking for someone to serve as the Office Manager. To learn more about the Office of Student Conduct, click here.

The Office Manager reports to the Assistant Dean of Students & Director of Student Conduct. This position will serve as the operational leader for the Office of Student Conduct and is responsible for coordinating office operations, the case management system (Maxient), workflow administration, and customer service functions. This position ensures the efficient movement of student conduct cases from intake through closure while supporting case managers, maintaining data integrity, coordinating office communications, and promoting an exceptional student experience.

As the first point of contact for many students, faculty, staff, and families, this position contributes significantly to creating a welcoming, responsive, and student-centered environment while supporting the Office’s commitment to accountability, equity, and student success.

What is in it for you:

On top of your salary, you will also have access to a comprehensive benefits package which includes:

• 14 paid holidays per year
• 18 – 22 hours of Paid Time Off per month
• Health, Vision, and Dental Insurance plans for you and your family
• Retirement options that require no contributions from you

And much more! A full list of our benefits can be found here.

What you will do:

• Case Intake & Workflow Administration: Receive and review incoming incident reports; enter and maintain cases within Maxient software; coordinate case assignments with departmental leadership, track pending actions and deadlines.
• Office Operations & Administrative Management: Coordinate office operations; supervise reception, customer service functions, and email/phone communication; coordinate meeting logistics; order supplies and equipment; assist with budget tracking and purchasing process; maintain confidential records.
• Student & Campus Partner Support: Respond to inquiries from campus community and student supporters; direct students to appropriate campus resources; coordinate communication with campus partners; assist students in navigating appointments and required documentation; support accessibility and customer service initiatives.
• Data Management, Assessment & Reporting: Assist with parental notifications; record checks from Open Records Office; sanction completion data; assist with annual assessment reporting.
• Educational Intervention & Behavioral Development: Facilitate educational opportunities that promote learning and reduce repeat misconduct among student(s) and registered student organization(s); develop individualized educational outcomes; facilitate restorative conversations and educational meetings; promote accountability through reflective learning and encourage development; support organizational culture change initiatives; evaluate educational effectives.
• Sanction Monitoring & Assessment: Monitor resolution pathways with sanction completion and contribute to continues improve efforts; maintain accurate assessment data; identify trends in student behavior; assist with institutional reporting; support annual office assessment initiatives.
• Professional Service & Special Projects: Support departmental initiatives and professional development; serve on university committees; assist with staff training; participate in policy review; present educational workshops; contribute to strategic initiatives.

General duties:

• Administrative Duties: Collaborates with departments and agencies; manages documentation, reporting, and program effectiveness; develops goals and objectives.
• Communication & Interpersonal Skills: Exceptional ability to engage with various stakeholders including students, faculty, staff, parents, media and community partners.
• Organizational & Time Management: Skilled in managing multiple priorities, workflows, and deadlines effectively.
• Critical Thinking & Problem-Solving: Strong analytical skills for synthesizing complex information including State and Federal regulations and resolving sensitive issues including issues of complex and extreme political sensitivity.
• Leadership & Coaching: Ability to inspire, teach, and influence others; adept at conflict mediation and team supervision.
• Student-Centered Approach: Committed to fostering an inclusive, supportive campus environment; strong initiative to solve problems.
• Intercultural Competence: Understanding of campus climate and diversity.
• Technical & Analytical Skills: Proficient in Microsoft Office; experienced in metrics, assessment, and reporting.
• Specialized Knowledge: Familiarity with student conduct, conflict resolution, restorative justice, and fraternity/sorority systems.
• Policy & Compliance: Skilled in interpreting policies and regulations; ensures adherence to state and federal guidelines.
• Collaboration & Partnerships: Ability to build cross-campus relationships and work effectively with interdepartmental teams; demonstrated administrative and political acumen.
• Performs various related duties to successfully fulfill the function of the position.

View full job description

Required Education and Experience:

• High School Diploma or GED.
• 12 months office, clerical, or administrative experience.

Department Preferences:

• Experience in higher education administration or its equivalence (Human Relations, Student Affairs, Educational Leadership, Conflict Resolution, etc.)
• Familiarity with electronic student conduct information management systems; Maxient preferred.
• Thorough knowledge of Student Affairs, Student Conduct, Student Life, and Residence Life.

Hiring Contingent Upon a Background Check: Yes